Property managers need help just like anyone else. Most of the time it is just one manager per facilityi with maybe a relief manager to assist them. They have many responsibilities they need to take care of and a business to run. So many Owners think that is it is a great idea to hire an after hours call center to help their managers out. The self storage owners are not just hiring the after hours call center to assist them with their rentals, they also know that most customers just want to hear and talk to a live person. So what can that live person do after hours? It is up to the owner, but they can do anything the owner will allow them to do.
For instance the after hour call center can help the facility manager by taking payments for them. A rep was speaking with a dad of a college student who was renting a unit, he seemed a bit perturbed. Apparently the rent wasn’t paid and dad was called to the rescue. The payment on the rental had fallen a few weeks behind. Dad was worried about losing the unit and didn’t want to risk mailing off the payment since he was out of state, he wanted to take care of it ASAP.
In this situation the store had already closed an hour prior and he thought for sure that he wasn’t going to be able to take care of that payment that night. He was relieved to find out that the after hours call center rep could take the payment over the phone. Otherwise the student might not have had a unit to rent in and there could have been more problems to follow. Having a back up to the property manager is in the interest of every self storage owner.
Disclamer: This entry is intended to promote our partner StorageMart and some or all participants received compensation.
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