Archive for January, 2012

Property managers need help just like anyone else. Most of the time it is just one manager per facilityi with maybe a relief manager to assist them. They have many responsibilities they need to take care of and a business to run. So many Owners think that is it is a great idea to hire an after hours call center to help their managers out. The self storage owners are not just hiring the after hours call center to assist them with their rentals, they also know that most customers just want to hear and talk to a live person. So what can that live person do after hours? It is up to the owner, but they can do anything the owner will allow them to do.

For instance the after hour call center can help the facility manager by taking payments for them. A rep was speaking with a dad of a college student who was renting a unit, he seemed a bit perturbed. Apparently the rent wasn’t paid and dad was called to the rescue. The payment on the rental had fallen a few weeks behind. Dad was worried about losing the unit and didn’t want to risk mailing off the payment since he was out of state, he wanted to take care of it ASAP.

In this situation the store had already closed an hour prior and he thought for sure that he wasn’t going to be able to take care of that payment that night. He was relieved to find out that the after hours call center rep could take the payment over the phone.  Otherwise the student might not have had a unit to rent in and there could have been more problems to follow. Having a back up to the property manager is in the interest of every self storage owner.

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Disclamer: This entry is intended to promote our partner StorageMart and some or all participants received compensation.

Self storage owners have a pretty difficult job. Contrary to popular belief they are not just sitting on their yachts working on their tan, they are racking their brain trying to ensure that their business is running smoothly and efficiently. They have many things on their plate such as, staying within their budgets, making stock holders happy, ensuring that their facilities are being run correctly just to name a few. In regards to ensuring their facilities are being run correctly and making a profit, owners have to really take time out to find the right kind of person to run their facilities. That is not as easy in the self storage industry.

Owners make it a point to try to find managers to run their facilities that have the mindset to juggle many responsibilities. Owners have to feel comfortable leaving one of their facilities in the hands of a person that will be running the day to day business so they can focus their attention to other matters. There are some owners who would say they have found managers who are able to do it all without complaint and without flaw. It is assured that owners would love to clone such managers and spread them throughout their company. Unfortunately not all property managers are created equal.

There will be properties that are out there that are begin run by managers who talked a good talk during the interview process that are failing now. In the self storage industry you can just hire a warm body and expect that warm body to do all that is required to run a successful business. Owners need to take the time to do their research, recruit and do extensive background checks to make sure that are putting the best candidate in the position as possible. They are putting someone in charge of potential cash cow. Owners should make finding the right property manager on the top of their priority list.

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Disclamer: This entry is intended to promote our partner StorageMart and some or all participants received compensation.